Interpersonal Communication Problem in XYZ Textile Company

1) Assessment Details
This task is designed to develop your ability to: contribute
fruitfully to a group task; assess an organisational issue or
as objectively as possible; appreciate the potential of theory in
managerial decision making and problem solving; apply theory to
‘real life’; take managerial responsibility by designing a
practical course of action.

Task description:
In groups of no more than 5 (five) students you are to identify a
problem situation (only one problem) in an organisation you have
access to (preferably an organisation where at least one group
works or has worked recently). Do not focus on a problem that has
already been solved.

A presentation covering the following points should be prepared:
➢ Provide a brief introduction to the organisation (it is
to withhold the name of the organisation).
➢ Describe the problem, as much as possible in terms of the
observable or measurable symptoms it manifests, for example: low
levels of motivation; high employee turnover; deterioration of
quality; increased customer complaints; dysfunctional groups; loss
profit; negative/ unhelpful organisational culture etc.
➢ The issue/problem should then be considered and analysed in
of concepts/ models/ theories drawn from any two topics studied as
part of this subject. Try to choose the topics that seem to offer
most useful insights into the problem. Do not try to deal with
models or concepts. Topics outside course coverage must not be
➢ Design an intervention (a change program or set of activities
procedures) utilising some aspect or aspects of your analysis. The
intervention should be intended to solve or improve the situation.
Please note you are not merely being asked for a list of

Group members should present their considerations, analysis and
intervention design to the class. The presentation should last
20 and 30 minutes. Each member will present for more or less equal
amount of time (5-6 minutes). You will be penalised for exceeding
minutes. An additional 10 minutes is available for questions and

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CRICOS Provider No. 00103D

Course Description
BUMGT 5921 Organisations: Behaviour, Structure, Processes

A report of 1800-2000 words (there are penalties for exceeding the
word limit) summarizing your project must be submitted next day
following the presentation (word files only). Your report must be
correctly and adequately referenced (only one report from each
Presentation mark 10 (individual mark); Report mark 30 (Group

2) Criteria used to grade the task
The presentation mark will be given by the Lecturer. This mark is
unlikely to be the same for all students in a group (worth: 10
For detailed marking criteria, please see appendix- 2.

The report mark generally will be the same for all members unless
lecturer is convinced that all members did not contribute
to prepare the report. Marks may then vary among the group members
depending on their degree of contributions (worth: 30 marks). For
detailed marking criteria, please see appendix- 3.

Organization Information

XYZ Textile Company is one of the leading Australian clothing companies, whose area of specialization is apparel design and production services. XYZ offers a wide range of services that include the provision of solutions in design and full-scale production of swimming costumes, formal wear, outerwear, casuals and sports clothing.  XYZ in the recent past has concentrated in sportswear, considering the widespread adoption of weight shedding yoga and global sports tourism.  The company is comprised of about 200 workers in different departments. The company is departmentalized into production, research and design sectors that work together for the achievement of the organization objective and mission. The main work of the research department entails conducting analysis of the clothing and fashion trends and market examinations. The department is imperative in the examination of the fashion brand positioning and competitive landscape.  On the other hand, the planning, design, production, and marketing are imperative in the whole procedure. It is evident that all the departments rely on each other for successful production of the products. The common aspect that links all the processes is communication that dictates how the employees in different sections relate to one another and the management.  Over the last five years, there has been a recorded improvement of growth in the volume sales, but 2% stagnant growth reported in the present day wholesale value terms in the Australia.   

The company has not been enjoying their full potential as a result of behavioural issues that are common in any contemporary business set-up. Teamwork and communication in the organization are some of the important organizational behavior that any company that is departmentalized like XYZ relies on, for developing a successful interlink between employees and the management. XYZ for instance, the design department relies on the cooperation with research and production departments. Like any other 21-st century organization, XXY has existed in the contemporary society, where the economy is powered by knowledge, information, and technology. As business organizations enter the modern century, intercommunication and teamwork are becoming increasingly important as the widespread notion of diversity is adopted globally (Sethi, 2010).  

Problem Description The prevalent organization behavior problem in XYZ is the lack of effective interpersonal communication between various departments, employees and the executive manager and supervisors.  The measurable consequences of the lack of interpersonal communication in XYZ are employees’ conflicts, ineffective teamwork, poor worker retention, high turnover rates, lack of motivation and overall deterioration in productivity. The concept of interpersonal communication in a business context is described as the process through which employees exchange issues, concepts, ideas and information that affect the company.  Interpersonal communication amongst organization workers and employers is the process of inferring, interpreting, sending and receiving instructions about the execution of duties and functions within an organization.  XYZ Company had significant intercommunication issues both amongst the employees and management…

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