Interview

Research Paper – Quality Management in Healthcare Project



One cannot fully comprehend the intricacies of the healthcare environment without employing the use of their innate senses. While reading, describing and discussing Total Quality Management and Continuous Quality Improvement in healthcare may be of great benefit, true learning will only be accomplish though exposure and experience.



In this instance you are to visit and interview a healthcare facility that has a TQM/CQI program. Observing the committee process is of greater benefit to learning. Write a research paper (8-10 pages) utilizing APA 6th edition format on your experience. Describe the healthcare facility and the members of the TQM/CQI / QA committee. Were these members appropriate in number and composition? What methodology was utilized to address concerns and issues? Were previous plans of action evaluated and measured for success? What would you have done differently? The same?



You are to utilize the principles, theories and concepts we covered during the term in analyzing this observation. Please note any outlier from what you have read. Employ several different resources to support your statements and findings.

Interviewer: What is total quality management strategy (TQM)?

Interviewee: TQM refers to management strategy which involves all the organizational functions which are marketing and design sales, finance, production, finance, customer care services and marketing with the objective of satisfying clients and attaining mission and vision of the corporation.

Interviewer:  Is TQM important in a health organization?

Interviewee: Yes. TQM plays a crucial role in the functioning of any organization. More importantly, TQM will ensure that the staff and management engage in the production of services and goods (Pozgar & Santucci, 2009). The integration of quality products and services with quality management promotes the increase in organizational opportunities and also reduces the risk of failure because of the minimum utilization of available resources.

Interviewer:  Does this health facility have any TQM programs?

Interviewee: Yes.

Interviewer: Can you describe the health facility?

Interviewee: The health center has different departments which meet the needs of the patients. They include emergency and casualty department, laboratory, maternity, x-ray room, human resource department, and wards. Each of the department has a leader who represents it on the committee.

Interviewer: Who are the TQM or CQI members?

Interviewee: The members of CQI include Chief of Medical professional services, Chief Nurse, Department of Heads, Hospital training officer, supervisors from various clinical departments, finance officers, and Representative of medical residence.

Interviewer: What are the functions of the members?

Interviewee:  First, they should develop a framework of CQI program. Second, recommend an internal policy direction to the hospital management. Third, oversee CQI annual planning activities and the QA program in the hospital (McLaughlin, Johnson & Sollecito, 2012). Fourth, recommend implementing guideline policies in the health facility and exercise overall supervisors, coordination of the program, technical management amid different hospital units (Morfaw, 2009). Six, resolve the problems associated with the implementation of the program. Seven, offer a periodic feedback to Chief of Hospital, semi-annual reports, and implementation of PHIC Benchbook in Quality Assurance.

Interviewer: What are the CQI committee deliverables?

Interviewee: They include annual training program on CQI and TQM for the employees. Moreover, the CQI program involves internal hospital strategies and guidelines that are based on recommended framework discussed previously (McLaughlin, Johnson & Sollecito, 2012). The annual CQI activities and plans.

Interviewer: When does the CQI committee meet?

Interviewee: The CQI committee meet on a monthly basis, distributes, prepares and keep attendance, and writing the minutes. Therefore, the Quality Management Committee finishes an annual evaluation of the activities and programs (Balding, 2011). As a result, the annual assessment serves to evaluate and analyze the general performance and effectiveness of quality improvement activities. The evaluation involves a review of QM program, the work plan, minutes of monthly committee meetings and other reports.

Interviewer: Were the members appropriate in composition and number?

Interviewee: The members were adequate eleven, and every department was represented in the meeting.

Interviewer: What are the rationales of implementing CQI?

Interviewee: It has helped in engaging in the true process development. Moreover, implementing CQI has resulted in gaining competitive advantage.

Interviewer: What methodology is utilized to address issues and concerns? 

Interviewee: The facility uses a lean methodology which is often used with six sigma. It is referred to as the systematic technique to eliminate and identify waste. More importantly, lean sigma is applied in a broad range of healthcare applications and offers a synergistic methodology for eliminating or reducing waste in the healthcare processes (Sollecito & Johnson, 2013). Six sigma and lean methods are parallel to and may be used with approaches such as PDSA…

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