Leadership and Management in Hospitality: Culture, Values and Corporate Social Responsibility

Title Page − Includes Title of Assignment − Full Names of Student, Student Number − Course Code and Name − Lecturer’s Name − Date of Submission − Word Count Table of Contents − Include Subtitles − Page Numbers Interview − Include a small Biography of the Leader interviewed, size of business, size of follower pool − Relevant questions to the leaders style, traits, motives and characteristics − Clarify the understanding of the leadership approach of the person interviewed − Include answers related to Questions asked Introduction − Introduces the topic of the text with a brief introduction of key arguments − How the key arguments are addressed − Link the interview to the discussion Part 1 – Heredity, Environmental Influences and Leadership Traits − Evaluate, analyze and assess the leader’s development path with relevance to leadership traits, characteristic and style − Argue possible relevance to heredity and environmental influence in the process of reaching the current leadership position − Link achievements to leadership theories with argumentation based on textbook and topics discussed in class Part 2 – Current Leadership Style, Characteristic and Motives − Evaluate, analyze and assess the leader’s motives, traits and characteristic of his/her leadership − Define and explain the preferred leadership style applied when leading people Part 3 – Effectiveness of Leadership Style and Approach − Analyze and evaluate the effectiveness of the current leader’s approach in relation to his organization and followers. − Consider alternative leadership models that may improve effectiveness of the current approach. Conclusion − Signal the end of the essay and summarize your paper in 1-2 paragraphs. − Review what has been discussed and present a conclusion linking all three parts of the argumentation. References − Reference your finding to common leadership theories − Include a reference page that lists all sources you referenced in your paper − Follow the Harvard referencing guide 3 Bibliography − List all documents, books and papers you consulted for the topics discussed but did not use in your paper as reference. Ensure all pages have a page header with your name, class and assignment name . Only the Final submission will be allowed to upload to Turnitin, therefore Check your file before submission for spelling, proper referencing and plagiarism. Ensure all pages have a page number and you follow the formatting guidelines *** END OF ASSIGNMENT BRIEF.

The ability of an organization to perform and remain competitive in any business environment depends on several internal and external factors. The Hotel and Hospitality industry is one of the most invested industry. Changes in customer demands and growing complexity of the nature of the business are impacting the profit-making quests. An organization is tied to its stakeholders. Primary stakeholders who are directly interested in the affairs of the firm include employee, shareholder and governments. Secondary stakeholders are not directly concerned with the performance of the organization. The manner in which a business develops and maintains stakeholders determines the level of support that it will be accorded. On the contrary, failure to adhere to the role of each group of interested parties may bear far-reaching effects on the short term and long term objectives of an entity.

Organizational culture values, and Corporate Social Responsibility are some of the business aspects that affect the organization-stakeholder relationship. Organizational Culture is a dynamic phenomenon that affects almost every aspect of an organization. Employees are highly susceptible to organizational culture, especially when the organization consist of employees from different cultures (Rojanasak 2013). As stipulated in this discussion, there is great urgency for management to work towards improving the cultural environment within a business. Organizational culture is defined as a set of rules and standards that impact the behavior and conduct of individuals within the organization (Buhmann 2006, p. 12). Corporate values are definitions of what is perceived to be wrong or right in the course of operating within a given business environment. In the context of seeking profits, entities are tasked with non-profit making activities. For instance, the responsibility to conserve the natural environment in which a business is operating within may not directly increase profit making. In each of the three aspects denoted in this introduction, leadership assumes an integral position. Using the provided case scenario for Hyatt Hotel, this discussion provides arguments for the development of organizational culture, values and Corporate Social Responsibility.

Argument One: Organizational Culture and Values

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