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Help me study for my Management class. I’m stuck and don’t understand.

here is the scenario

Your team decided to open a new independent pharmacy with hopes of growing it into a chain that focuses on more on alternative medicines. In order to increase the chances for success, you have been asked to perform an enterprise risk assessment that focuses only on reputational risk. Give three examples of how starting a a new pharmacy might have risk events that could lead to negative repercussions on the organization’s reputation and three examples where the reputation might be enhanced.

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Question 2: Explain how KPIs measure improvement and provide two examples related to human capital and how these KPI might help you improve your new pharmacy

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